In order for the Saphe app to update alarms while you drive and have the screen turned off, it is necessary for the app to have permission to refresh in the background. This is turned on by default when installing the saphe link app, but if connection is lost when you turn off the screen or you don't get alarms, then please check the settings for the app on your iPhone.


You do this by:

  • Going to "Settings" on your iPhone
  • Find the "Saphe Link" app
  • Turn on "Background app refresh"


In the same menu please make sure that location is set to "Always"; Bluetooth is on; and mobile data is turned on.


If you still have problems, contact support.