If you can not find your Saphe in the app under "Devices", you should first check that:
Your Saphe is nearby
There are no other phones or tablets that can be connected to your Saphe
That your Saphe is on
That BlueTooth is turned on, on your phone
When all of this is checked you can open the Saphe Link App > Menu > Devices > Here it can take up to 30 seconds before your Saphe shows up under "Other devices".
If still nothing is happening, please try to restart your phone and Saphe.
Saphe One, Saphe One+ & Saphe MC restarts by taking out the battery and putting it back in - Battery and battery change
Saphe Drive restarts by holding down the round button for 20 seconds - Restart Saphe Drive
Saphe Drive Mini & Saphe Drive Pro restarts by holding down the red button for 15-20 seconds - Restart Mini and Pro
If it's still not there, you can try the following:
iPhone: Reset Network Settings - iPhone
Android: Clear Bluetooth data - Android
If nothing is happening and it's not showing up under "Devices", please contact support