If I don't get an alarm when I should?

There may be several reasons why your Saphe does not give an alarm. We will look at the criteria that must be met for your Saphe to produce an alarm; what can go wrong, and what you can do to resolve any problems.

The alarm must be registered on the map 

You can open the app and see on the map, if you are within 20 km of the alarm, whether it is currently registered. If it is and you did not get the alarm, something is wrong. Read the following to find out what went wrong and find a solution. 

Your Saphe must be turned on and connected to your phone 

This guide covers how to turn on and connect your Saphe: How to connect to a Saphe

Saphe Link needs to know where you are, use your GPS and your location 

Even though the GPS/Location is turned on and set to "Always" for Saphe Link app, there may still be problems finding your location and direction. Read this guide to find errors and solutions to GPS problems: The speed is not shown, or is incorrect