My Samsung does not connect automatically

If your Saphe does not automatically connect to your Samsung phone, it may be because the power mode of the phone is set incorrectly. 

Here are two videos that show how to change it to the correct one:

Android 8 or older
Android 9 and 1

This may be because the phone monitors the app's power consumption, and assesses that the Saphe Link App should be closed. Therefore, make sure that the Saphe Link App is not monitored. 

Do this by:

  • Go to Settings
  • Select "Device maintenance" / "Device care"
  • Select "Battery"
  • "Power save mode" must be turned "Off"
    • If this is not possible, it can also be set to: "High Performance" or "Optimized"

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article