My Saphe One does not make a sound but flashes at alarm : Support

My Saphe One does not make a sound but flashes at alarm Print

Modified on: Wed, 27 Jan, 2021 at 3:52 PM

This may mean that there is a defect in your Saphe, but there may be a quick fix to it:

Connect your Saphe One to your phone - How to connect to a Saphe
Open the app and go to the Menu > Alarms > select an alarm > under "Saphe device" press on "Test alarm". If your Saphe is connected, it will now play the alarm.
- You can also hold down the blue button for 2 seconds until your Saphe One beeps, release after the beep. If connected, it will now make a siren sound.

If it only flashes but does not make a sound: Contact support
If it makes a sound, the battery may needs to be replaced: Battery and battery change

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