If you experience a loss of connection on your Saphe, it may be due to the power saving feature being turned on, on your phone. This must be turned off. To do this:

  • Go into setting
  • Tap on "On/Off"
  • Tap on "Battery optimization"
  • Tap on "Not optimized"
  • Tap on "All programs"
  • Find and tap on the Saphe app
  • Tap on "Don't optimize"
  • Tap on "Done"
  • Restart your phone and the Saphe app