In order for the Saphe app to update alarm while you drive and maybe have the screen turned off, it is necessary for the app to have permission to refresh in the background. This is turned on by default when installing apps, but if the connection is lost when the screen is turned off, or you don't get alarms, then it might be a good idea to check the settings for the apps on your iPhone.
You do this by:
- Going to "Settings"
- Find the "Saphe Link" app
- Turn on "Background app refresh"
It is also here that you can check, if the location is set to "Always"; Bluetooth is on; and mobile data is turned on.
If you still have problems, contact support.