Firmware update

Once in a while, Saphe Drive gets a new firmware (which is the application that is on the traffic alarm and makes sure it can work with the app), and that means it needs updating. If there is a new firmware update ready for your Saphe Drive, you will be notified in the app and under the menu> "Devices" you will be able to click on your "Saphe Drive" and the update will start.

The update does not start

In some cases, you may find that the update will not start:

If this happens, the best thing you can do is connect your Saphe Drive to another phone or tablet to update the firmware. Once the firmware is updated, you can reconnect your traffic alarm to your own phone.

The update does not complete

In other cases, you may find that the installation is not completed, and you will often see a large arrow pointing downwards and a box under the arrow on your Saphe Drive. If this is the case, try connecting your Saphe Drive to your phone again. Go to the menu> "Devices" and make sure your Saphe Drive is connected. You will usually be able to find a Saphe Drive in the list of "Unknown / Other Devices" called "Saphe Drive DFU" in these cases, press this and the firmware update will start again.

If that doesn't work, contact support.